PROGRAM SERVICES

In addition to all of the specific improvement and analyzation services we offer we also offer a variety of program services to help manage and administrate. Once you have a service figured out and running it’s important to ensure there are proper reference, training, support, and maintenance documents written. If we talking about a program or set of processes and/or activities you’ll want to ensure you have governance and policy written up as well as program management details recorded. These administrative angles help ensure your process does not fall out of date, training material stays relevant, and when things change the right people are engaged. 

 

PROGRAM SERVICES CATALOG

Governance

The most primary program service is program governance. This covers policy, standards, and the rules that govern them. The documents also typically outline who is involved and informed around change, how change is managed, and schedules around keeping things reviewed and up to date.

Governance documentation can also provide clear boundries for the activities, do’s and do-not’s, and deliniation between similiar activies. 

Documentation

We can assist in creating a documentation heirarchy and standard. Once established we can help write; policy, standards, process flow, process docuementation, training guides, support material, and escalation guides. 

To perform these services we can utilize your templates, or help you generate templates. 

Roles and Responsibilities

Core building blocks of your organization are roles and responsibilities. You may only have them in action, or loosly defined on paper. Whatever the case we can help bring them up to par. It’s critical everyone in your organization have a clear understanding of their role, and their responsibilities. In contrast, it’s important for anyone in your organization to be able to look up whose responsibility something is. This keeps everyone on the same page and helps prevent what we call functionality bleed. 

Functionality bleed occurs when one team member is not performing responsibilities they own and someone else picks up the slack. This is an issue because there are only two possible outcomes for the person picking up the slack; they miss one of thier own responsibilities, or they work harder and longer than they should. In the later, they grow resentful and risk burnout. Archimedes can help clear your organization of these types of issues. 

Reporting

Using effective reporting you can keep your finger on the pulse of your business without a lot of administrative overhead. We can help you generate any level of reporting from just about any system or process. 

Archimedes has experience in SaaS based tools like PowerBI and Tableau, but if these are outside your budget or skillset we can also create reporting using Excel and SharePoint. 

We can in many cases simply help you make proepr use of reporting buit into your current systems. By ensuring the proper KPIs (key performance indicators) are in place, and reporting is written properly, you can get the data you need without any work. 

Learn more about our services

Click below to read more about our professional services as well as review our engagement model.

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